Shipping & Returns Policy

SHIPPING COSTS

SHIPPING COSTS TO BE ADDED HERE…

 

UK RETURNS PROCEDURE

This returns procedure is for goods purchased in the Davant Bikes Ltd website only.

Faulty or damaged goods can be returned for repair or replacement and if we are unable to do either of these a full credit for the product will be issued. E-mail us at sales@davantbikes.com or telephone us on +44 (0)1803 616164.

You may return unwanted goods for refund within fourteen working days of the original order for full credit to your original payment method.

To proceed with a return please call the store on +44 (0)1803 616164 and be ready to quote your customer details. Lines are open Mon-Sat 9am – 6pm and the operator will provide you with a Returns Authorisation Number. Alternatively, email us at sales@davantbikes.com .

  1. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.
  2. On receipt of the goods we will credit the original payment method to the value of the returned goods.
  3. All returns must be sent back to us at our contact address at your own cost and risk.

Any merchandise returned for credit or refund must be in “new” condition and be resalable as “new” with all packaging, components, labels, leaflets and instructions. Return requests must be made within 14 days of invoice date for exchange or refund consideration.

INTERNATIONAL RETURNS PROCEDURE

This returns procedure is for goods purchased outside of the UK from the Davant Bikes Ltd website only.

For faulty or damaged goods, please email us at sales@davantbikes.com for advice. Unwanted goods can be returned for credit within seven working days of receipt for full credit to your original payment method less any original delivery costs, although all returns must be sent back to us at our contact address at your own cost and risk. Please email us at sales@davantbikes.com for advice.

Any merchandise returned for credit or refund must be in “new” condition and be resalable as “new” with all packaging, components, labels, leaflets and instructions. Return requests must be made within 7 days of invoice date for exchange or refund consideration. DBL reserves the right to charge a 20% restocking fee on returned goods.

RETURNS ADDRESS

All returns should be posted to:

Davant Bikes Ltd
Broomhill Way
Torquay
England
TQ2 7QL